Shopping

We use a variety of courier services to get you order to you, ensuring that it sent quickly and securely. Our most common services (dependent on the size, weight and cost of the order) include Royal Mail, MyHermes and for most of our “Special Delivery” or where possible “Next Day” services are fulfilled by DHL. We will provide you with both the courier details and tracking information of your order via email.  

We only deliver to registered UK addresses. The Channel Islands, the Isle of Man and the Scottish islands will incur additional charges. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox.)

Please make sure you keep the receipt enclosed in your package.

We can ship internationally via DHL. Please contact us via email [email protected] and we will be happy to provide a quote for international shipping.

We will aim to get every order processed and dispatched as quickly as possible. You will be sent tracking and courier information upon dispatch and you will be able to track your order via the couriers website.

Standard Delivery (including First and Second Class Royal Mail) we advise it will be approximately 3-5 working days and Priority Delivery in 1-2 working days (dependent on time of order being placed) to most UK mainland addresses. Or Free Delivery option will always be dispatched on standard delivery, should you choose to, you can upgrade to Priority delivery.

Orders placed after 3pm weekdays will not be dispatched till the following day as this may not allow enough time before daily collections, however if we are able to get them sorted in time we will always do our best for you.

The fastest way to get your  will be via our priority Delivery option, we recommend this delivery option for any Airsoft rifles or pistols – we believe this is the best most secure way of shipping these products.

Orders placed on Friday’s will not normally be dispatched until Monday (reduces the chance of damage or loss over the weekend period sitting in a couriers warehouse/distribution hub.)

 

We can deliver to any specified address, as long as you provide us with the address which your payment card is registered also when completing your order. 

Yes you can.
Our click and collect is very simple, once you’ve purchased the item(s) in your basket/cart you will receive a order confirmation email, which means we have received your email and it will be picked as soon as possible (during business hours). Once your order has been picked and any site membership or age verification checks* are completed you will receive an email that it’s ready to collect.

Payment

We accept all major Debit and Cedit cards via our secure payment portal. 

For larger Special Orders or Institutional sales we can also accept BACS payments. Please contact us for more information on paying via BACS, there is no BACS option in the Cart area.

Yes. We use a secure payment portal that will keep you card information protected. We will also keep your information secure and remain private, please check our Privacy Policy for more information.

 

Orders & Returns

It’s very simple, select the items and quantities you require by adding them to your cart and when you are ready to check out follow the prompts in the cart area taking you to payment and your details sections. 

You can cancel or change your order prior to dispatch by contacting us direct by phone 01634 829063 or via email [email protected]

Once an order has been dispatched it will not be possible to cancel your order.

You can place an order as a guest without an account, however we would recommend creating an account, this will give you access to our news letter(s) and may also give you the opportunity to receive promotions and discounts available to registered subscribers. 

We will see  send you the tracking details for your order once your items have been picked and packed and your order is booked ready for dispatch. 

Please make sure you provide us with your correct email address for us to supply you with dispatch confirmation. 

Please also check your inbox filters and double check junk or spam folders incase your inbox automatically has filtered any of our emails.

  • If you need to return a product purchased from Platoon Stores, this must be done within 28 days of original purchase date and we would ask that you contact us via email [email protected] or call us 01634 829063 to discuss prior.
  • All goods being returned should also be in their original packaging with all accessories and documentation provided in the original packaging. The returning items must  be in an unused and resaleable condition.
  • We are not liable for return postage on unwanted items and we will not accept responsibility for return courier. We would recommend sending any returns via a trusted secure delivery service, using tracked and signed for service for your protection.
  • If your return is due to missing or faulty parts then we will offer a full refund or replacement, 
    provided we are aware of this within 3 working days. .
  • Your returning items should be packaged properly and all efforts made to protect the items in transit, as we have sending them to you. 
    Please do not sticker or attach labels to the packaging.
  • Please send returns to the following address: 
    Platoon Stores 
    RETURNS Department 
    70 High Street 
    Rochester 
    Kent 
    ME1 1JY
  • This returns policy does not affect your legal rights.