In this guide
Your airsoft gun should work every time you pull the trigger. When it doesn’t, you need someone who knows what they’re doing, not a mate with a YouTube tutorial and a screwdriver.
Platoon Stores has been stripping, servicing and upgrading airsoft guns since we opened in 2006. Our in-house technicians have nearly two decades of hands-on experience working on every major platform: AEGs, Gas Blowback (GBB) pistols and rifles, HPA systems and bolt action sniper rifles. Whether your gearbox has locked up mid-game or you want to squeeze more range and accuracy out of your setup, we’ve got the tools, the parts and the know-how.
We work out of our workshop at A10 Spectrum Business Centre on the Medway City Estate in Rochester, bring your gun in, tell us what’s wrong (or what you want) and we’ll take it from there. For DIY players, our maintenance guide covers the basics you can do at home.
Our service tiers
Basic service
A health check and tune-up to keep your gun performing reliably.
- Full external inspection
- Barrel clean and hop-up check
- Battery and wiring inspection (AEGs)
- Chronograph test (FPS and consistency)
- Function test and basic adjustments
Best for: Regular maintenance between game days. Recommended every 6-12 months for guns in regular use. Between services, follow our DIY maintenance guide to keep things running smoothly.
Full service
A complete strip-down and rebuild, the full works.
- Complete gearbox disassembly (AEGs)
- Clean, inspect and re-grease all internal components
- Check and replace worn parts (shimming, O-rings, piston, nozzle)
- Barrel clean and hop-up rubber inspection
- Re-shimming and AOE (Angle of Engagement) correction
- Reassemble, chronograph and function test
- Written report on what was done and what to watch
Best for: Guns that haven’t been serviced in a while, second-hand purchases or any gun that’s not performing as it should.
Upgrades & custom work
Performance modifications tailored to your playstyle and site limits. Not sure where to start? Our upgrade guide ranks every modification by impact and value.
- Inner barrel upgrades (tighter bore, longer/shorter barrels)
- Hop-up upgrades (flat hop, R-hop, upgraded rubbers and nubs)
- Motor swaps (high torque, high speed)
- MOSFET installation (basic and programmable)
- Gearbox tuning (spring changes, gear ratios, short-stroking)
- External modifications (rail systems, stocks, grips)
- HPA conversions
- Browse our full range of upgrade parts
- Custom builds to your specification
Best for: Players who want more range, accuracy, trigger response or rate of fire, tuned to their site’s FPS limits.
What we work on
We service and repair all major airsoft platforms:
- AEGs (Automatic Electric Guns), V2 and V3 gearboxes, including M4, AK, G36, MP5 and P90 platforms
- GBB pistols, WE, Tokyo Marui, ASG and other common platforms
- GBB rifles, Gas blowback rifle platforms including WE open bolt systems
- Bolt action rifles, VSR-10 compatible, L96 and similar spring sniper platforms
- Support guns, LMGs and support weapons
- HPA systems, Polarstar, Wolverine and similar HPA engines
If it’s airsoft and it’s broken, bring it in. If we can fix it, we will. If we can’t, we’ll tell you straight, no messing about.
Why bring your gun to Platoon Stores
Nearly 20 years of experience
We’ve been working on airsoft guns since 2006. Not just selling them, actually opening them up, diagnosing problems and putting them back together better than before. There’s not much we haven’t seen inside a gearbox.
Honest assessment
We’ll tell you what’s actually wrong and what it’ll cost before we start work. If a repair isn’t worth doing, we’ll say so. We’d rather you spent your money wisely than pay for a fix on a gun that’s past it.
Quality parts
We use reputable upgrade and replacement parts. No mystery components from unknown suppliers. If we fit a part, we’re confident in it.
Tested before it leaves
Every gun gets chronographed and function-tested after work is completed. You’ll know the FPS, the consistency and that it feeds and fires properly before you collect it.
We actually play
Our technicians are airsoft players. We understand what “it’s not feeding right” and “the trigger response feels sluggish” actually mean in practice, because we’ve dealt with it ourselves on game days.
Turnaround times
| Service | Typical Turnaround |
|---|---|
| Basic service | 3-5 working days |
| Full service | 5-10 working days |
| Upgrades & custom work | 7-14 working days |
| Diagnostics only | 1-3 working days |
Turnaround depends on current workshop load and parts availability. We’ll give you an estimate when you drop your gun off and keep you updated if anything changes.
Urgent repairs: If you’ve got a game day coming up and your gun has gone down, let us know when you drop it off. We’ll do our best to prioritise it where we can but we can’t guarantee same-day turnarounds.
How to book a repair
- Bring it in, Drop your gun off at our Rochester showroom during opening hours. No appointment needed for drop-offs.
- Tell us the problem, Describe the symptoms or what you want done. The more detail, the better.
- We’ll assess it, Our technicians will diagnose the issue and give you a quote before starting any work.
- We fix it, Once you’ve approved the quote, we’ll get to work.
- Collect it, We’ll let you know when it’s ready. Pick it up and we’ll walk you through what was done.
Contact us: If you want to discuss a repair before bringing your gun in, email [email protected] or call in during opening hours.
Address:
A10 Spectrum Business Centre
Medway City Estate
Rochester, Kent ME2 4NP
Frequently asked questions
How much does an airsoft gun repair cost?
It depends on what’s wrong. A basic service starts from around £30-40, while a full strip-down and rebuild will be more. Upgrades are priced based on the parts and labour involved. We always quote before we start, no surprises.
Do I need to book an appointment?
No appointment is needed to drop your gun off. Just bring it in during opening hours and speak to a member of the team.
Can you fix any brand of airsoft gun?
We work on all major brands and platforms, G&G, CYMA, Tokyo Marui, WE, ASG, Nuprol, Evolution and more. If it’s a less common platform, bring it in and we’ll take a look.
How long will it take?
Typical turnaround is 3-14 working days depending on the work required and parts availability. We’ll give you an estimate when you drop off.
Can you upgrade my gun to a specific FPS?
Yes. We tune guns to your requirements and your site’s specific FPS limits. Let us know what site you play at and what role you play and we’ll set it up accordingly. Not sure about your site’s limits? Check our UK FPS limits guide.
Do you work on GBB pistols?
Yes. We service and repair gas blowback pistols from WE, Tokyo Marui, ASG and other common platforms. Common jobs include leak fixes, slide replacements and valve work.
Is it worth repairing or should I buy a new one?
We’ll always give you an honest answer on this. If a repair is going to cost more than the gun is worth, we’ll tell you and help you find a replacement if needed. If you’re looking for a new gun, our best beginner guns guide is a good starting point.
Do you offer a warranty on repairs?
We stand behind our work. If something we’ve fitted or fixed develops a fault within a reasonable timeframe, bring it back and we’ll sort it out.
Can I watch while you work on my gun?
Our workshop is in-house but not set up for customer observation during work. We’ll walk you through everything that was done when you collect it.
What should I bring with me?
Bring the gun, any magazines and the battery/gas it runs on. If you have spare parts or specific upgrade components you want fitted, bring those too. Helpful if you can describe the fault clearly, when it started, what happens and how often.
Ready to get your gun sorted?
New to airsoft? Read our complete beginner’s guide to get up to speed on everything you need to know.
Drop your airsoft gun into our Rochester workshop or get in touch to discuss what you need. Nearly 20 years of experience, honest advice and quality work, that’s what we’re here for.
Book a repair: Visit us at A10 Spectrum Business Centre, Rochester, Kent ME2 4NP
Email: [email protected]
